Cancellation policy
Some items in our store may be offered to you as a subscription, or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat digital file deliveries at the beginning of the following month. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Subscriptions will, in most cases, auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. We do NOT offer refunds on our subscriptions as they are of a digital nature. You (the subscriber) are responsible for managing you billing, changes and cancelation(s).
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, full payment, or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has NOT yet been fulfilled by contacting us and requesting a cancelation. If the order has been fulfilled, we do NOT offer a refund due to the digital nature of our products. See our returns policy for more details on returns and refunds.